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1 star is too much for Comcast customer service .  On 4/7/2016 a technician arrived to check on my slow internet speeds. He checked my equip...

I've had to call sprint customer care at least 10 times in the last 2 days to get my upgrade on a purchase through Best Buy. I paid out...

On Nov. 3rd while on business out of town, I received a call from Comcast by a female with an accent, offering me a promotional upgrade to m...

I am the POA and Trustee for my Aunt, Maxine V Williams, who is 101 years old.  Maxine lived with me in Kingman AZ, which is a minimum of tw...

I have been a loyal customer of AT&T for over 6 years. Over the years, for the most part, AT&T has always been kind and courteous. R...

The Customer is King! You might have heard that phrase many times, but you may not actually know its importance. Just ask any owner of a su...

With the complexity of one’s business comes the stress of an effective phone system. With multiple customer service representatives at my bu...

"You are the worst company I have bought from!" - writes the client. Oops, bossss! What should I write back? It is very hard to se...

For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and cust...

The very foundation of outsourcing means getting someone to handle your work, a partner in business. Ideally, the outsourcing consultant or ...

1. Be assertive - not aggressive or passive. My definition of assertion is simple: "Say what you mean, mean what you say, and don't...

A couple of months ago I had a small kitchen fire in my home. All is well now, but for a few days my family and I camped out in a hotel room...

Here are Seven Business Growth W.O.W.® tactics for increased market share that you can deploy now: 1. Rule 1-12-50© -  The first portion o...

Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the whole process with a ...

The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here’s a 9-step pla...

Is your online company really serious about Internet customer service? When it comes down to it, excellent customer service is pretty much t...

In 2012, I filed for Bankruptcy. Due to a hardship at the time I applied for a home loan modification with Well Fargo Bank. After months of ...