customer service

1 star is too much for Comcast customer service .  On 4/7/2016 a technician arrived to check on my slow internet speeds. He checked my equip...

I am the POA and Trustee for my Aunt, Maxine V Williams, who is 101 years old.  Maxine lived with me in Kingman AZ, which is a minimum of tw...

The Customer is King! You might have heard that phrase many times, but you may not actually know its importance. Just ask any owner of a su...

1. Be assertive - not aggressive or passive. My definition of assertion is simple: "Say what you mean, mean what you say, and don't...

A couple of months ago I had a small kitchen fire in my home. All is well now, but for a few days my family and I camped out in a hotel room...

Here are Seven Business Growth W.O.W.® tactics for increased market share that you can deploy now: 1. Rule 1-12-50© -  The first portion o...

The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here’s a 9-step pla...

Is your online company really serious about Internet customer service? When it comes down to it, excellent customer service is pretty much t...

In 2012, I filed for Bankruptcy. Due to a hardship at the time I applied for a home loan modification with Well Fargo Bank. After months of ...