All posts in

"You are the worst company I have bought from!" - writes the client. Oops, bossss! What should I write back? It is very hard to se...

For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and cust...

The very foundation of outsourcing means getting someone to handle your work, a partner in business. Ideally, the outsourcing consultant or ...

1. Be assertive - not aggressive or passive. My definition of assertion is simple: "Say what you mean, mean what you say, and don't...

A couple of months ago I had a small kitchen fire in my home. All is well now, but for a few days my family and I camped out in a hotel room...

Here are Seven Business Growth W.O.W.® tactics for increased market share that you can deploy now: 1. Rule 1-12-50© -  The first portion o...

Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the whole process with a ...